Our products are 100% natural & designed in a traditional way. So, none of them are exactly alike. Their length, width, diameter and shape can vary from one product to another (+/- 0.5 cm).
Consequently their capacities may vary from one cup to another by +/- 3 cl.
Our Coconut Wood Cup are made on site in Vietnam by local artisans from coconut wood from the Ben Tre region of Vietnam. They are 100% natural, biodegradable and reusable. Coconut Wood Cup are suitable for both cold and hot drinks (less than 40 ° C).
The Coconut Wood Cup are polished and coated with coconut oil during their manufacture.
MAINTENANCE & USE:
We recommend that you wash your cup by hand with soap or dish soap.
Avoid using water that is too hot for cleaning. Therefore, cleaning in the dishwasher should be avoided.
Remember to maintain your cup from time to time by feeding it with coconut oil.
Remember to let it dry.
Never place your cup in the microwave, oven or freezer.
DELIVERY AND RETURN TIMES
Once your order has been placed, we prepare it and ship it within 48 working hours.
You will receive a tracking number by email to allow you to track the delivery of your order as soon as it is shipped. Once the order has been shipped, the delivery time depends on the place of destination from mainland France:
• 48 hours or 2 working days: to mainland France (including Corsica), Monaco, Andorra
• 5 to 7 days (indicative timeframe): to Overseas Territories (1)
• 7 to 10 days (indicative timeframe): to Overseas Departments (2)
(1) OM: Guadeloupe, Guyana, Martinique, Réunion and Mayotte. Overseas territorial communities: Saint-Barthélemy, Saint-Martin and Saint Pierre et Miquelon.
(2) OM: New Caledonia, French Polynesia, Southern Territories, Wallis and Futuna.
You can return the products to us within 14 days of the receipt date indicated by the tracking. The products must meet the following criteria:
- not have been used
- be complete
- not to be damaged
We ask you to send us an email requesting return and refund with your contact details as well as the number of your order and your RIB. Return costs are the responsibility of the customer. Once the merchandise has been received and verified, we will reimburse by wire transfer within 30 days.
In accordance with the legislation, personalized products do not benefit from a return.