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PRE-ORDER A PRODUCT

What does it mean to pre-order a product?

Pre-order is the opportunity to reserve your product as soon as it arrives in our stocks.

When will I receive my order ?

Usually, a delivery deadline or period is indicated in the product description. However, if we receive your product in advance, we will get it to you right away.

In my basket I have products in stock and in pre-order. When will I receive my order ?

Your order will be delivered to you as soon as the last product in your pre-order basket is in our stock. The start of delivery is indexed to the product (s) in pre-order. Unfortunately, we cannot make two separate shipments.

In my basket I have pre-order products with different deadlines. When will I receive my order ?

Your order will be delivered to you when the last product in your pre-order basket  is in our stocks.

The start date of delivery of pre-ordered products is indicated. 

It is possible that pre-order items are late, we remind you that the majority of our products come from Asia; Regardless of our will, it happens that certain products reach us with a slight delay.

What happens in the event of a delay?

We keep in touch with you by e-mail. So we will submit you the new delivery date. 

Can I cancel my pre-order?

Yes, of course, at any time! You can cancel your pre-order by sending an email and we will refund you within 48 hours.

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