Terms of service

Organics We Are 

General Conditions of Use and Sales

1. Object

These general conditions of sale apply without restriction or reservation to all online sales offered by the micro-business Organics We Are on the website  www.organicsweare.com (hereinafter: the "site»).

Organics We Are offers for sale to buyers (hereinafter: "the buyers") Ecological and biodegradable products alternative to plastic (hereinafter:"products»).

The purpose of these general conditions is to define the terms and conditions of the sale and delivery of products, as well as to define the rights and obligations of the parties in this context. They are accessible and printable at any time by a direct and permanent link on the site.

They prevail over any other general or specific condition, in particular of purchase, not expressly approved by Organics We Are. They may be supplemented, if necessary, by conditions of sale or use specific to certain products or services, which supplement these general conditions and, in the event of contradiction, prevail over them.

2. Identity of the seller and contact

The site is edited and operated by Stephane Grencho Da Ines, micro-enterprise, Commercial Name: Organics We Are, registered on 15-11-2019 with the RCS of Bordeaux under number 878 961 721 (SIREN), which offers products to the sale (hereinafter: the "microbusiness»).

The micro-enterprise can be contacted at the following coordinates: Stephane Grencho Da Ines - Organics We Are, 10 Rue de la Gare, 33680 Le Porge

Email address : contact@organicsweare.com

3. Acceptance of general conditions

The buyer declares, prior to his order, that he has full legal capacity, allowing him to commit himself under these general conditions.

Its acceptance of these is materialized by a checkbox in the order form. This acceptance can only be full and complete. Any acceptance subject to reservation is considered null and void. The buyer who does not agree to be bound by these general conditions should not place an order on the site.

4. Product characteristics

Before any order, the micro-enterprise recommends that the buyer read the site, descriptions, instructions for use and contraindications for each product he wishes to order. The micro-enterprise is not responsible and cannot reimburse the product for any of the data mentioned in the descriptions being known to the buyer on the site.

Our products; 100% natural, are designed in a traditional way. So, none of them are exactly alike. Their length, width, diameter and shape can vary from one product to another.

The labeling and advertising of all products sold comply with the standards in force in France and with Community legislation.

 The micro-business recommends that the buyer strictly comply with the recommendations for use, the precautions for use and the contraindications of the products listed on the site.

The products are offered for sale within the limits of available stocks.

The photographs, representations and descriptions of the products on the site are as precise as possible. They only engage the micro-enterprise for what is explicitly stated.

5. Order


To place an order, the buyer must select the products of his choice and place them in his basket.

He can access the summary of his basket at any time as long as the order has not been definitively confirmed and can correct any errors in the items entered.

As part of their order, the buyer is invited to provide their contact details for delivery and billing purposes. He must complete all the fields marked as mandatory in the form provided for this purpose. Orders that do not include all of the required information cannot be validated.

The buyer guarantees that all the information he gives in the order form is correct, up to date and sincere and is not vitiated by any misleading nature.

He is informed and accepts that this information constitutes proof of his identity and binds him upon validation.


At the end of his order, the buyer is offered the possibility of creating an account through a third-party account or by entering a password (hereinafter: the "vsaccount"), Which allows the buyer, when placing subsequent orders on the site, to access a pre-filled order form with the contact details he has provided.

He undertakes to update this information in the event of changes (in particular: change of address).

The buyer is responsible for maintaining the confidentiality of his password. He must immediately contact the micro-enterprise at the contact details mentioned in Article 2. of these general conditions if he notices that his account has been used without his knowledge. It recognizes the right of the micro-enterprise to take all appropriate measures in such a case.


At the end of his order, the buyer receives confirmation of it by e-mail.

The buyer must ensure that the contact details he provided when ordering or updating his account are correct and that they allow him to receive the order confirmation email. Failing receipt of this, the buyer must contact the micro-enterprise at the contact details mentioned in Article 2.

The micro-enterprise recommends that the buyer keep the information contained in the order confirmation.

The order and its confirmation are considered to be received when the parties to whom they are addressed can have access to it.

6. Prices and terms of payment


In the context of an online order, the selling prices of the products are indicated on the site.

They are indicated in euros, VAT not applicable, art. 293 B of the CGI.

They do not include any delivery costs applicable to the products shipped, invoiced in addition to the price of the Products purchased, according to the terms provided for in Article 7. The amount of the applicable delivery costs will be indicated to the buyer before the validation of his order.

For products shipped outside the European Union, the price will be invoiced as indicated.

Warning : Outside the European Union, customs duties or local taxes may be payable and may be invoiced upon receipt of the package by the buyer, in addition to the price paid to the micro-enterprise. These duties and taxes, of which the micro-enterprise cannot determine the exact amount in advance and of which it cannot therefore inform the buyer prior to his order, remain the responsibility of the buyer, who is solely responsible. the proper completion of any declarations and / or related formalities.

The applicable price is that displayed on the site at the time of registration of the order by the buyer.


The full price of the products and applicable delivery charges are payable when ordering. Their payment can be made online:

- by credit card

- by Paypal,

- or by any other means that will be offered on the site at the time of the order.

The buyer guarantees the micro-enterprise that he has the necessary authorizations to use the chosen payment method.

The micro-enterprise reserves the right to suspend or cancel any order and / or delivery, in the event of non-payment of any sum due by the buyer, in the event of a payment incident, or in the event of fraud or attempted fraud.

Penalties in an amount equal to one and a half times (1.5 times) the French legal interest rate are automatically applicable to unpaid amounts upon notification of the rejection of bank payment.


The micro-enterprise retains full and entire ownership of the products sold until the price has been fully collected.

7. Delivery

7.1 Product deliveries are made to the address indicated when ordering the buyer as "delivery address" (which may be different from the billing address).

Deliveries are accompanied by proper invoicing.

7.2 Different delivery methods may be possible, depending on the product categories, their dimensions and their weight.

The buyer is informed when ordering of the possible delivery methods for the product (s) ordered and any costs corresponding to each of these methods.

The buyer must select the desired delivery method and provide all the information necessary for the actual delivery of the product using this method.

7.3 A delivery deadline is indicated to the purchaser in the order confirmation email (this delivery generally takes place within 15 (fifteen) working days of the order, unless otherwise specified in the email. of confirmation).

In the event of a delay of more than 30 (thirty) days compared to the delivery date announced in the order confirmation email, not justified by force majeure, and in the absence of receipt of the products, the The buyer can denounce his order by registered letter with acknowledgment of receipt sent to the address mentioned in article 2 and obtain a full refund of the sums paid within 45 (forty-five) days, to the exclusion of any other compensation.

In the event of delivery of the products ordered, the buyer must return the said product in its original unopened packaging and without any damage to the micro-enterprise to obtain a full refund.

7.4 The buyer is informed as soon as possible in the event of unavailability of the ordered product. He can then obtain a full refund of the sums paid within 30 (thirty) days, excluding any other compensation.

8. Right of withdrawal

The buyer has a period of 14 (fourteen) clear days from the date of receipt of the products ordered to withdraw without having to justify reasons or pay penalties, with the exception of return costs.

He must contact the micro-enterprise by mail with acknowledgment of receipt to the address mentioned in article 2, in order to inform him of his desire to make use of his right of withdrawal. The letter must mention: the order number, the name of the purchaser, the date of the order and the reason for the withdrawal.

The buyer will then return the products to the micro-enterprise by any useful means.

The Products must imperatively be returned to the micro-business in their original unopened packaging, with all their accessories, without signs of use. They must be accompanied by a copy of the corresponding purchase invoice.

The buyer will be reimbursed as soon as possible and at the latest within 30 (thirty) days of the date of receipt of the returned products, for all the sums paid for his order and less return costs. 

Since the labeling clearly establishes the presence or absence of allergens, the micro-enterprise cannot be held responsible for any error by the buyer regarding their intolerances or allergies to certain ingredients. Intolerance or allergy cannot therefore be used as a basis for reimbursement.

No cancellation of an order may occur outside of the exercise of the right of withdrawal according to the terms above.

9. Legal guarantees

The buyer benefits from legal guarantees of non-compliance as well as hidden defects in the product sold.

If the buyer finds that the product delivered to him has a defect, a lack of conformity or is damaged, he must inform the micro-enterprise at the contact details mentioned in article 2 of these general conditions, indicating the nature of the defect, non-conformity or damage observed.

The micro-enterprise will organize the return arrangements with the carrier of its choice, of which it will inform the Buyer by any useful means. The micro-enterprise will bear the costs of this return.

The products must be returned to La micro-entreprise in their original packaging, with all their accessories. They must be accompanied by a copy of the corresponding purchase invoice.

Product returns that do not comply with the terms described above cannot be taken into account.

The micro-enterprise will carry out the necessary checks and offer the purchaser the repair or replacement of the product if possible.

If repair or replacement of the product is impossible, the micro-enterprise will offer to reimburse the buyer for the full price paid for this product as well as the related delivery costs. The buyer will receive the refund as soon as possible and at the latest within 30 (thirty) days of the date on which the micro-enterprise has informed him of the impossibility of repairing or replacing the product.

10. Liability

10.1 The micro-enterprise undertakes to carry out regular checks to verify the operation and accessibility of the site. As such, the micro-enterprise reserves the right to temporarily interrupt access to the site for maintenance reasons. Likewise, the micro-enterprise can not be held responsible for difficulties or momentary impossibilities of access to the site which are due to circumstances which are external to it, force majeure, or which would be due to disruption of the telecommunications networks.

The connection of any person to the site is done under his full responsibility. It is the buyer's responsibility to take all appropriate measures to protect their own data and / or software stored on their computer equipment against any attack.

10.2 The micro-enterprise does not provide the buyer with any guarantee as to the suitability of the products for his needs, expectations, in particular in terms of taste or constraints.

10.3 The micro-enterprise does not guarantee any result or effect from the use of the products.

10.4 The micro-enterprise cannot be held responsible for the non-performance or delay in the performance of its obligations due to a case of force majeure or even total or partial disruptions or strikes, in particular of the postal services, carriers or means of communication.

In any event, the liability that may be incurred by the micro-enterprise hereunder is expressly limited to only proven direct damage suffered by the Buyer.

11. Intellectual property

The Products as well as the systems, software, structures, infrastructures, databases and content of all kinds (texts, images, visuals, music, logos, brands, database, etc.) operated by the micro-enterprise within the site are protected by all intellectual property rights or database producers' rights in force. All disassembly, decompilation, decryption, extractions, reuse, copies and more generally, all acts of reproduction, representation, distribution and use of any of these elements, in whole or in part, without the authorization of the micro-enterprise are strictly prohibited and may be subject to legal proceedings.

12. Prohibited behavior

12.1 The following are strictly prohibited: (I) any behavior likely to interrupt, suspend, slow down or prevent the proper functioning of the site, (II) all intrusions or attempted intrusions into the systems of the micro-enterprise, (III) all misappropriation of the site's system resources, (IV) all actions likely to impose a disproportionate load on the latter's infrastructures, (V) all breaches of security and authentication measures, (VI) all acts likely to undermine rights and financial, commercial or moral interests of the micro-enterprise or of the users of its site, (VII) any practice diverting the site for purposes other than those for which it was designed and finally more generally (VIII) any breach of these general conditions or the laws and regulations in force.

12.2 It is also strictly forbidden to monetize, sell or grant all or part of access to the site, as well as to the information it contains.

12.3 In the event of a breach of any of the provisions of this article or, more generally, of violations of laws and regulations, the micro-enterprise reserves the right to take all appropriate measures and initiate any legal action.

13. Personal data

The micro-enterprise practices a personal data protection policy, the characteristics of which are explained and accessible on the site on page Privacy policy , which the buyer is expressly invited to take note of.

14. Advertising

The micro-enterprise reserves the right to insert on any page of the site all advertising or promotional messages in a form and under conditions of which the micro-enterprise will be the sole judge.

15. Links and third-party sites

The micro-enterprise can in no way be held responsible for the technical availability of websites or mobile applications operated by third parties (including any partners) to which the buyer would access through the site.

The micro-enterprise assumes no responsibility for the content, advertising, products and / or services available on such third-party sites and mobile applications which are reminded that they are governed by their own conditions of use.

The micro-enterprise is also not responsible for transactions between the buyer and any advertiser, professional or merchant (including any partners) to whom the buyer would be directed through the site and cannot in no case be party to any possible disputes whatsoever with these third parties concerning in particular the delivery of products and / or services, guarantees, declarations and any other obligations to which these third parties are bound.

16. Amendments

The micro-enterprise reserves the right to modify these general conditions of sale at any time. In this case, the applicable conditions will be those in effect on the date of validation of his order by the buyer.

17. Language

In the event of a translation of these general conditions into one or more languages, the language of interpretation will be the French language in the event of contradiction or dispute over the meaning of a term or a provision.

18. Applicable law and jurisdiction

These general conditions are governed by French law.

In the event of a dispute as to the validity, interpretation and / or execution of these general conditions, the parties agree that the courts of Paris will be exclusively competent to judge, except for mandatory rules of procedure to the contrary.

Coming into force

These general conditions entered into force on 15/06/2020.