Refund policy



The buyer has a period of 14 (fourteen) clear days from the date of receipt of the products ordered to withdraw without having to justify reasons or pay penalties, with the exception of return costs.

He must contact the micro-enterprise by mail with acknowledgment of receipt to the address mentioned in article 2, in order to inform him of his desire to make use of his right of withdrawal. The letter must mention: the order number, the name of the purchaser, the date of the order and the reason for the withdrawal.

The buyer will then return the products to the micro-enterprise by any useful means.

The Products must imperatively be returned to the micro-business in their original unopened packaging, with all their accessories, without signs of use. They must be accompanied by a copy of the corresponding purchase invoice.

The buyer will be reimbursed as soon as possible and at the latest within 30 (thirty) days of the date of receipt of the returned products, for all the sums paid for his order and less return costs. 

Since the labeling clearly establishes the presence or absence of allergens, the micro-enterprise cannot be held responsible for any error by the buyer regarding their intolerances or allergies to certain ingredients. Intolerance or allergy cannot therefore be used as a basis for reimbursement.

No cancellation of an order may occur outside of the exercise of the right of withdrawal according to the terms above.