Terms & Conditions

Organics We Are 

General Conditions of Use and Sales

1. Object

These general conditions of sale apply without restriction or reservation to all online sales offered by the micro-enterpriseOrganics We Are on the website  www.organicsweare.com(hereinafter: the "site»).

Organics We Are offers for sale to buyers (hereinafter: "the buyers") Ecological and sustainable products alternative to plastic (hereinafter:"products»).

The purpose of these general conditions is to define the terms and conditions of the sale and delivery of products, as well as to define the rights and obligations of the parties in this context. They are accessible and printable at any time by a direct and permanent link on the website.

They prevail over any other general or particular condition, in particular of purchase, not expressly approved by Organics We Are. They may be supplemented if necessary by the conditions of sale or use specific to certain products or services, which supplement these general conditions and, in the event of contradiction, prevail over the latter.

2. Identity of the seller and contact

The website is edited and operated by Stephane Grencho Da Ines, micro-company, Trade name: Organics We Are, registered on 15-11-2019 at the RCS of Bordeaux under the number 878 961 721 (SIREN), which offers the products to the sale (hereinafter: the "microbusiness»).

The micro-company can be contacted at the following contact information: Stephane Grencho Da Ines - Organics We Are, 10 Rue de la Gare, 33680 Le Porge

Email address : contact@organicsweare.com

3. Acceptance of the general conditions

The buyer declares, prior to his order, that he has full legal capacity, allowing him to commit under these general conditions.

Its acceptance of these is materialized by a check box in the order form. This acceptance can only be full. Any acceptance subject to reservation is considered null and void. The buyer who does not agree to be bound by these general conditions must not place an order on the site.

4. Product characteristics

Before any order, the micro-company recommends that the buyer read the website, descriptions, instructions for use and contraindications of each product he wishes to order. The micro-company is not responsible and cannot refund the product for any of the data mentioned in the descriptions being known to the buyer on the website.

Our products; 100% natural, are handmade. Thus, none of them is perfectly alike. Their length, width, diameter and shape can vary from one product to another.

The labeling and advertising of all products sold comply with the standards in force in France as well as the community legislation.

 The micro-enterprise recommends that the buyer strictly comply with the advice for use, the precautions for use and the contraindications for the products on the website.

The products are offered for sale while stocks last.

The pictures, representations and descriptions of the products on the website are as precise as possible. They only engage the micro-company for what is explicitly stated.

5. Order


To place an order, the buyer must select the products of his choice and place them in his basket.

He can access the summary of his basket at any time as long as the order is not definitively validated and can correct any errors in the elements entered.

As part of his order, the buyer is invited to provide his contact details for delivery and charges. He must complete all of the fields marked as mandatory in the form provided for this purpose. Orders that do not include all of the required information cannot be validated.

The buyer guarantees that all the information he gives in the order form are accurate, current and sincere and are not tainted by any misleading character.

He is informed and accepts that this information is proof of his identity and commits him upon validation.


At the end of his order, the buyer is offered the possibility of creating an account through a third-party account or by entering a password (hereinafter:vsaccount"), Which allows the buyer, when placing subsequent orders on the site, to access a pre-filled order form with the contact details he has provided.

He undertakes to update this information in the event of modifications (in particular: change of address).

The buyer is responsible for maintaining the confidentiality of his password. He must immediately contact the micro-company at the contact details mentioned in article 2. of these general conditions if he notices that his account has been used without his knowledge. It recognizes the right of micro-company to take all appropriate measures in such cases.


At the end of his order, the buyer receives a confirmation by email.

The buyer must ensure that the contact details he provided when ordering or updating his account are correct and that they allow him to receive the order confirmation email. In the absence of receipt thereof, the buyer must contact the micro-company at the contact details mentioned in article 2.

The micro-company recommends that the buyer keeps the information contained in the order confirmation.

The order and its confirmation are considered as received when the parties to which they are addressed can have access to it.

6. Prices and payment terms


As part of an online order, the selling prices of the products are indicated on the website.

They are indicated in euros, VAT not applicable, art. 293 B of the CGI.

They do not include the delivery costs that may be applicable to the products shipped, invoiced in addition to the price of the Products purchased, in the manner provided for in article 7. The amount of the applicable delivery costs will be indicated to the buyer before validation of his order.

For products shipped outside the European Union, the price will be charged as indicated.

Warning: Outside the European Union, customs duties or local taxes may be due and may be invoiced upon receipt of the package by the buyer, in addition to the price paid to the micro-company. These duties and taxes, for which the micro-company cannot determine the exact amount in advance and of which it cannot therefore inform the buyer before placing an order, remain the responsibility of the buyer, who is solely responsible the successful completion of any declarations and / or formalities relating thereto.

The applicable price is the one displayed on the website at the time of registration of the order by the buyer.


The full price of the products and applicable delivery costs are payable when ordering. Their payment can be made online:

- by credit card

- by Paypal,

- or by any other means which will be offered on the website at the time of the order.

The buyer guarantees to the micro-company that he has the necessary authorizations to use the chosen method of payment.

The micro-company reserves the right to suspend or cancel any order and / or delivery, in the event of non-payment of any sum which would be due by the buyer, in the event of a payment incident, or in the event of fraud or attempted fraud.

Penalties of an amount equal to one and a half (1.5 times) the French legal interest rate are automatically applicable to the unpaid amounts upon notification of the rejection of bank payment.


The micro-company retains full ownership of the products sold until the price is fully cashed.

7. Delivery

7.1 Deliveries of the products are made to the address indicated when the purchaser places the order as "delivery address" (which may be different from the billing address).

Deliveries are accompanied by proper invoicing.

7.2 Different delivery methods may be possible, depending on the product categories, their dimensions and their weight.

The buyer is informed when ordering the possible delivery methods for the product (s) ordered and the possible costs corresponding to each of these methods.

The buyer must select the desired delivery method and give all the information necessary for the effective delivery of the product according to this mode.

7.3 A delivery deadline is indicated to the buyer in the order confirmation e-mail (this delivery takes place in principle within 15 (fifteen) working days of the order, unless otherwise mention stated in the e-mail of confirmation).

In the event of a delay of more than 30 (thirty) days from the delivery date announced in the order confirmation email, not justified by force majeure, and in the absence of receipt of the products, the buyer can denounce his order by registered letter with acknowledgment of receipt sent to the address mentioned in article 2 and obtain a full refund of the sums paid within 45 (forty-five) days, excluding any other compensation.

In case of delivery of the products ordered, the buyer must return the said product in its original unopened packaging and without any damage to the micro-company to obtain a full refund.

7.4 The buyer is informed as soon as possible if the ordered product is unavailable. He can then obtain a full refund of the sums paid within 30 (thirty) days, excluding any other compensation.

8. Right of withdrawal

The buyer has a period of 14 (fourteen) clear days from the date of receipt of the products ordered to retract without having to justify reasons or pay penalties, with the exception of return costs.

He must contact the micro-company by post with acknowledgment of receipt at the address mentioned in article 2, in order to inform him of his desire to make use of his right of withdrawal. The mail must mention: the order number, the name of the buyer, the date of the order and the reason for the withdrawal.

The buyer will then return the products to the micro-company by any useful means.

The Products must imperatively be returned to the micro-company in their original unopened packaging, with all of their accessories, without any traces of use. They must be accompanied by a copy of the corresponding purchase invoice.

The buyer will be refunded as soon as possible and at the latest within 30 (thirty) days of the date of receipt of the returned products, of all the amounts paid for his order and minus the cost of return. 

Since the labeling clearly establishes the presence or not of allergens, the micro-company cannot be held responsible for an error by the buyer in his intolerances or allergies to certain ingredients. Intolerance or allergy cannot therefore be used as a basis for refund.

No order cancellation may take place outside the exercise of the right of withdrawal according to the above methods.

9. Legal guarantees

The buyer benefits from the legal guarantees of non-compliance as well as from hidden defects in the product sold.

If the buyer finds that the product which has been delivered to him has a defect, a defect of conformity or is damaged, he must inform the micro-company at the contact information mentioned in article 2 of these general conditions, indicating the nature of the defect, non-conformity or damage found.

The micro-company will organize with the carrier of its choice the terms of the return, of which it will inform the buyer by any useful means. The micro-company will bear the costs of this return.

The products must imperatively be returned to The micro-company in their original packaging, with all of their accessories. They must be accompanied by a copy of the corresponding purchase invoice.

Product returns that do not comply with the methods described above cannot be taken into account.

The micro-company will carry out the necessary verifications and will suggest to the buyer the repair or replacement of the product if they are possible.

If repair or replacement of the product is impossible, the micro-company will offer the buyer to refund him the full price paid for this product as well as the related delivery costs. The buyer will receive the refund as soon as possible and at the latest within 30 (thirty) days of the date on which the micro-company has informed him of the impossibility of repairing or replacing the product.

10. Liability

10.1 The micro-company undertakes to carry out regular checks to verify the functioning and accessibility of the website. As such, the micro-company reserves the right to temporarily interrupt access to the site for maintenance reasons. Likewise, the micro-company cannot be held responsible for temporary difficulties or impossibilities of access to the site which arise from circumstances external to it, force majeure, or which are due to disturbances in the telecommunications networks.

The connection of any person to the website is under their sole responsibility. It is up to the buyer to take all appropriate measures to protect his own data and / or software stored on his IT equipment against any attack.

10.2 The micro-company does not provide the buyer with any guarantee as to the suitability of the products for its needs, expectations in particular in terms of taste or constraints.

10.3 The micro-company does not guarantee any result or effect from the use of the products.

10.4 The micro-company cannot be held responsible for non-performance or delay in the performance of its obligations due to force majeure or disruptions or total or partial strikes, in particular of the postal services, carriers or means of communication.

In any event, the liability likely to be incurred by the micro-company under these terms is expressly limited to only proven direct damage suffered by the buyer.

11. Intellectual property

The Products as well as the systems, software, structures, infrastructures, databases and content of all kinds (texts, images, visuals, music, logos, brands, database, etc.) operated by the micro-company within the website are protected by all intellectual property rights or rights of producers of databases in force. All disassembly, decompilation, decryption, extraction, reuse, copies and more generally, all acts of reproduction, representation, dissemination and use of any of these elements, in whole or in part, without the authorization of the micro-company are strictly prohibited and may be subject to legal action.

12. Prohibited behaviors

12.1 The following are strictly prohibited: (I) all behavior likely to interrupt, suspend, slow down or prevent the proper functioning of the website, (II) all intrusions or attempted intrusions into the micro-company systems, (III) all diversions system resources of the site, (IV) all actions likely to impose a disproportionate load on the infrastructures of the latter, (V) all attacks on security and authentication measures, (VI) all acts likely to harm financial, commercial or moral rights and interests of the micro-company or of the users of its site, (VII) any practice diverting the website for purposes other than those for which it was designed and finally more generally (VIII) any breach of these general conditions or the laws and regulations in force.

12.2 It is likewise strictly prohibited to monetize, sell or grant all or part of the access to the website, as well as to the information it contains.

12.3 In the event of a breach of any of the provisions of this article or, more generally, of breaches of laws and regulations, the micro-company reserves the right to take all appropriate measures and to take legal action.

13. Personal data

The micro-company practices a policy of protection of personal data whose characteristics are explained and accessible on the website on the page Privacy policy, which the buyer is expressly invited to read.

14. Advertising

The micro-company reserves the right to insert any advertising or promotional messages on any page of the website in a form and under conditions of which the micro-company will be the sole judge.

15. Third-party links and sites

The micro-company cannot in any case be held responsible for the technical availability of websites or mobile applications operated by third-parties (including its possible partners) to which the buyer would access via the website.

The micro-company accepts no responsibility for the content, advertising, products and / or services available on such third-party websites and mobile applications, which are reminded that they are governed by their own conditions of use.

The micro-company is also not responsible for transactions between the buyer and any advertiser, professional or trader (including any partners) to which the buyer would be directed through the website and cannot in no case be a party to any possible disputes whatsoever with these third-parties concerning in particular the delivery of products and / or services, guarantees, declarations and any other obligations to which these third-parties are bound.

16. Changes

The micro-company reserves the right to modify these general conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of validation of the order by the buyer.

17. Language

In the event of a translation of these general conditions into one or more languages, the language of interpretation will be the French language in the event of contradiction or dispute over the meaning of a term or a provision.

18. Applicable law and jurisdiction

These general conditions are governed by French law.

In the event of a dispute over the validity, interpretation and / or execution of these general conditions, the parties agree that the courts of Paris will be exclusively competent to judge, unless there are mandatory imperative rules of procedure.

Coming into force

These general conditions entered into force on 15/06/2020.